RETURN POLICY

Customer satisfaction is our goal so we have established return policies which we believe to be fair to the customer and to Custom Card Canada.

Defective Merchandise

If the product shipped is defective at the time of receipt please contact us immediately for a return authorization.  We will endeavour to replace the product as soon as possible. Some products may be subject to manufacturer’s warranty and may have to be returned directly to the manufacturer.  We may, according to our arrangements with the manufacturer, ship a replacement product as soon as possible or assist in arranging a replacement product directly from the manufacturer.  Please read all warranties carefully.

Defective products must be returned with the original packaging.

Returns That Are Unopened or Unused

If you have purchased the wrong item, you can return it within 30 days of delivery provided that the package is unused, in brand new condition and is in original packing with instructions and any UPC codes intact.  We reserve the right to charge a restocking fee of up to 20%.  Please call us before returning any items described herein for a return authorization code.

Returns That Have Been Opened or Used

We cannot accept most returns of products which have been opened or used except where we have sent the wrong item to you and you advise us within 15 days of receipt.  If the error is on our part then we will endeavor to replace the item with the correct item as soon as possible.  Under certain circumstances we may exercise discretion and accept the return of an item but such item must be undamaged, with original packing that has been opened and include all accessories shipped with the product including all written warranties.  Such returns will be subject to a restocking charge. You will receive a credit once we have verified that the product is still fully functional.

Custom Orders

We do not accept returns on custom or special orders with the only exception of defective or incorrect items.  If the error was made on our side, a return is accepted and we will issue a full credit once the product has been shipped back to us.

For printing orders, we provide a digital proof which is a document outlines the artwork to be printed, the quantity as well as all the options.  It is critical that you review the proof closely to ensure that all the information presented on the proof is accurate.   Any proof provided to you is required to be approved by you before production can be commenced.

Cancellation of Orders

If you wish to cancel an order before shipping please advise us immediately. Cancelled orders may be subject to a restocking charge if prepared for shipping. An order may not be cancelled once shipped save and except for the reasons set out above.

Custom orders cannot be cancelled once production begins.  You may not be able to  cancel a special order (that is one that is not regularly stocked ) once we have placed the order with our own supplier and the order has been shipped to us or is in production.

General

Please ensure that any items being returned are properly addressed to Custom Card Canada.

Returns are at your risk until received by us so you may wish to consider insuring any returns.

Upon receipt of any returned products we will examine same and endeavor to process any refunds as soon as possible.  If you have paid by credit card, the refund will be by credit to the card provided.

Always contact us before returning any products to obtain a return authorization number.  Some returns may be subject to additional shipping charges as well as restocking charges.